Responsible Gaming Policy

1. Our Commitment to Player Protection

We operate under the principle that gambling must remain controlled, informed, and voluntary. Our internal procedures align with the National Consumer Protection Framework for Online Wagering established by Australian regulators. We invest in staff training, monitoring systems, and account-level safeguards designed to identify behavioural risk indicators at an early stage.

Our duty of care extends to:

• Verifying the age and identity of every registered player
• Providing transparent information about odds, costs, and game mechanics
• Restricting access to individuals who self-identify as at-risk
• Maintaining confidentiality when players request assistance

2. Eligibility and Age Verification

Participation on MethSpin is restricted to individuals aged 18 years or older. We apply mandatory Know Your Customer (KYC) procedures before processing withdrawals and at any point where account activity warrants additional confirmation. Submitting false documentation or registering on behalf of a minor results in immediate account closure and forfeiture of funds where permitted by law.

Parents and guardians sharing devices with minors should consider installing filtering software. Tools such as Net Nanny, Cyber Patrol, and operating-system parental controls can effectively block access to gambling websites.

3. Self-Assessment

Recognising early signs of harmful behaviour is the first step toward maintaining control. Players are advised to periodically review their relationship with gambling by considering the following questions:

• Do you spend more time or money on gambling than you originally planned?
• Have you borrowed money or sold possessions to continue playing?
• Does gambling interfere with work, study, family, or sleep?
• Do you chase losses with the intention of recovering them?
• Have friends or family expressed concern about your gambling habits?

Affirmative answers to any of these questions indicate the need to apply the control tools described in Section 4 or contact one of the support services listed in Section 6.

4. Player Control Tools

MethSpin provides a set of account management features that allow each player to define personal boundaries. These tools can be activated from the account settings area at any time.

4.1 Deposit Limits

Daily, weekly, or monthly caps on the total amount that can be deposited. Increases take effect only after a 7-day cooling-off period; decreases apply immediately.

4.2 Loss Limits

A ceiling on net losses within a defined period. Once the threshold is reached, further wagering is suspended until the period resets.

4.3 Session Time Limits

A maximum duration for continuous play. The account is automatically logged out when the limit is reached.

4.4 Reality Checks

Pop-up notifications displayed at chosen intervals summarising time spent and net result for the current session.

4.5 Take-a-Break

Temporary account suspension for periods of 24 hours, 7 days, 30 days, or 90 days. During this period, deposits and wagers are blocked, while withdrawals remain available.

5. Self-Exclusion

Players who wish to cease gambling for an extended period may request self-exclusion for 6 months, 12 months, or 5 years. Once activated, the request cannot be reversed before the chosen term expires. We close the account, cancel pending bonuses, return any remaining withdrawable balance, and remove the user from all promotional communications.

Australian residents may additionally register with BetStop, the National Self-Exclusion Register, which simultaneously excludes the individual from all licensed online wagering operators in Australia.

6. Support Organisations

The following independent organisations provide free and confidential assistance to Australian players and their families:

• Gambling Help Online — 24/7 counselling via website chat and telephone on 1800 858 858
• Lifeline Australia — crisis support on 13 11 14
• Gambler's Help (Victoria), GambleAware (NSW), and equivalent state services
• Relationships Australia — support for family members affected by problem gambling

7. Advertising and Communication Standards

We do not direct marketing material at minors, self-excluded individuals, or persons who have opted out of promotional contact. All advertising includes the mandatory tagline required under Australian regulations and avoids representations suggesting that gambling can provide financial security or social success.

8. Policy Review

This document is reviewed at least annually and updated to reflect changes in Australian legislation, industry standards, and internal procedures. Material amendments are communicated to registered players through the email address linked to their account.